Our goal in the Wastewater Resources Division is to protect public health, safety, and the environment through effective and innovative management, operation and maintenance of the sanitary sewer collection systems. While doing it in an efficient and cost-effective manner.
The City of Locust wastewater collection system consists of 17 sanitary sewer sub-basins (3 main basins). It has approximately 1,463 sewer connections that serve residential, commercial, and industrial customers. The system is unique in design, because it has all types of available sewer (gravity, vacuum, low-pressure, and force main) serving our city. There are approximately 48 miles of sewer line ranging from 4 to 12 inches in diameter. There are roughly 535 gravity manholes and 266 vacuum pits. There are 8 lift stations and 3 pump stations that convey the sewer through the system and on to the West Stanly Treatment Plant in Oakboro. Lift stations are in areas where gravity flow can no longer be achieved, and pump stations convey the sewer to the treatment plant.
During the previous reporting period (2020-2021) the City of Locust Wastewater Resources Division collected approximately 94.09 million gallons of wastewater.
The Wastewater Resources Division is responsible for all planning, construction, inspection, maintenance, repairs, and operations of the collection system and its stations. The division consists of 5 full-time employees, who are ready to respond 24/7 to all wastewater opportunities.
Customer Care and Billing Concerns
For any billing issues please contact our Customer Service Dept. at (704)888-5260 or you may email them at firstname.lastname@example.org.
What is a sewer emergency?
A backed-up basement or lowest level of the home taking in sewage without using water in the home.
A CLU manhole or clean out at the property line that is overflowing onto the ground.
Please remember, the maintenance of the sewer service line, from the property line to the building, is the property owner's responsibility. CLU’s responsibility begins at the main sewer located in a right-of-way.
That said, please report all wastewater emergency issues with the City of Locust Utility infrastructure, sewer mains, or lift stations to our customer service team at (704)888-5260.
After 5pm, a weekend, or holiday? Call the after-hours emergency number at (704)986-3700.
Annual Wastewater Collection Report-
Click here to view our 2019-2020 Annual Wastewater Collection Report
Fats, Oils, & Grease (FOG) Program-
Click here to learn how you too can help protect and preserve our earth for the next generation.
Flushable VS Non-flushable
To flush or not to flush...….. that is the question. Your toilets aren't trash cans. Click here to learn how you can help protect our sanitary sewer system. It's a shared fight